Facilitating learning is a strange kind of business, from the outside it often looks like an easy thing to do “You just watch folk doing stuff then ask a few questions”, while from the inside it can be one of the most physically and emotionally draining tasks you’ll ever undertake. So what is it about this kind of facilitation that, done well, is so effective and rewarding, but, done badly, leaves everybody feeling so raw? Last week I read a new paper which made me come back to this question, as usual as part of a RSVP Design routine in...