Last week I had coaching calls with people from around the world; based in Papua New Guinea, New Zealand, Vietnam, Amsterdam, Singapore & Cambodia. Our conversations were centered around the virus and how it was impacting work and life. Before the Pandemic tsunami hit, some of them had been given new jobs, new roles, new projects are suddenly left rudderless as they don’t know what the future holds. Working virtually people are discovering that they can be more blunt or confident because there is no physical proximity to embarrass or intimidate. Virtual communication also makes it harder to pick up...

Facilitating learning is a strange kind of business, from the outside it often looks like an easy thing to do “You just watch folk doing stuff then ask a few questions”, while from the inside it can be one of the most physically and emotionally draining tasks you’ll ever undertake. So what is it about this kind of facilitation that, done well, is so effective and rewarding, but, done badly, leaves everybody feeling so raw? Last week I read a new paper which made me come back to this question, as usual as part of a RSVP Design routine in...