The Feedback Game

Chainlink is a customer service training activity for managing the demands of being in an internal supply chain, and how to cope with meeting customer needs whilst managing suppliers.  Participants play the role of both customer and supplier by managing...

This deceptively simple puzzle is used to improve creative thinking skills, problem solving & innovation skills by raising awareness about benefits and limitations of using previous experience in new situations. Used to examine and challenge thinking patterns of individuals and...

The Colourblind® game develops effective communication and team building skills and helps teams recognise problems caused with imprecise communication and language. It is a verbal problem solving experiential learning activity that is used to improve communication & listening skills, and is...

Colourblind® Plus is a team building and communication activity designed to develop these skills between small or large teams. Containing three verbal communications activities in one package - a paired, a small group, and a challenging large group activity – this...

Images of Customer Experience is an engaging customer service training activity to provoke discussion and encourage learners to consider the emotions and responses related to good and poor customer service skills. This customer service training activity contains three copies of...