Chainlink is a customer service training activity for managing the demands of being in an internal supply chain, and how to cope with meeting customer needs whilst managing suppliers.
Participants play the role of both customer and supplier by managing information, prioritisation demands, using effective communication, as well as improving the customer supplier relationship, in order to complete the task.
Recognising individual differences and needs makes this an ideal task to link to personal style profiles such as MBTI as participants choose remote or face-to-face communication.
The product has recently been updated, taking out 50% of the weight and size, reducing cost, and adding in an observer role to easily allow 16 people to work together.
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